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Free shipping on all orders over Rs. 5,000
FAQ's Ziel Studio
Got a question? We have the answer.
Orders
Visit the Ziel Studio website and add the items you want to your cart.
Once you’re finished shopping, click the “Checkout” button.
Enter your shipping and billing information, and select a payment method.
Review your order and click the “Place Order” button.
Enter the item name or code in the search bar at the top of the page and click “Search.”
No, you cannot reserve an order online.
You will receive an email confirmation after your order has been placed.
No, you cannot modify an order after it has been placed. However, if your order has not been processed yet, you can cancel it and place a new order.
Technical Support
Please contact customer service at +92 311 1194351 or [email info.zielstudio@gmail.com
Please try re-entering your payment information and make sure that it is accurate. If you are still having problems, you can try paying with cash on delivery.
Please contact customer service at +92 311 1194351 or info.zielstudio@gmail.com
Shipping & Returns
Orders are typically delivered within 2-4 days for Karachi, Lahore, and Islamabad, and 7-10 days for other cities.
Delivery charges start at Rs. 200 for all local orders.
Orders are shipped via leading third party courier companies.
Yes, we do ship outside Pakistan. Contact us for further details.
Our courier delivery partners will make two attempts to deliver your parcel. If you miss both delivery attempts, your order will be cancelled. If you have already paid for the order, your payment will be refunded within 10 days of order cancellation.
No, you cannot change the shipping or billing address of an order after it has been processed.
Please contact customer service at +92 311 1194351 or info.zielstudio@gmail.com
Products can be exchanged at our Ziel Studio retail store located at Bahria Town, Karachi.
Payment
You can pay for your order with cash on delivery, credit card, or store credit.
Enter your voucher/discount code in the “Discount Code” box at checkout and click “Apply.”
GST is a sales tax that is applied to various products in Pakistan. The current rate is 12% for fabrics and 17% for non-fabrics.
If you paid for your order with a credit card, you will receive your refund within 10 days of order cancellation.
Please make sure that your payment information is accurate. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.
Phone: +92 311 1194351
Email: info.zielstudio@gmail.com
Address: Ground Floor, FM Tower,
Precinct 19, Bahria Town, Karachi
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